Independent resolution experts helping O2 UK customers navigate returns, repairs, and claims — without the runaround.
Free helpline — call now
0800 058 8202Our Services
We act as your independent advocate — cutting through the red tape so your O2 device issue gets resolved properly.
Struggling to return a device within the cooling-off period? We handle the paperwork, communications, and follow-up on your behalf.
Get help →Device faulty or damaged? We liaise with O2's repair process, chase updates, and escalate when repairs stall or are disputed.
Get help →We assist with navigating O2's insurance and warranty claims — helping you get the outcome you're entitled to under your contract.
Get help →Overcharged, billed after cancellation, or facing unexpected charges? We raise formal disputes and pursue refunds on your behalf.
Get help →Already been turned down or ignored? We handle formal escalations, including complaints to Ombudsman Services where needed.
Get help →Difficulty cancelling your O2 contract? We help you navigate exit procedures, early termination fees, and cooling-off rights.
Get help →How It Works
We take the stress out of dealing with your network provider. Here's how our process works.
Call our free 0800 number or fill in our online form. We'll take your details and understand your issue.
One of our advisors reviews your situation, checks your rights, and outlines the best resolution path.
We contact O2, submit your case formally, and chase responses — keeping you updated throughout.
Your device is returned, repaired or your claim is settled. We don't stop until the case is closed in your favour.
Completely independent — we work for you, not for O2 or any network operator.
Why Choose Us
We have no commercial relationship with O2 or Virgin Media. Our only job is to get the best outcome for you.
Our 0800 number costs you nothing from UK landlines and most mobile contracts. No hidden charges.
We know the process inside out. Cases that drag on for months with O2 directly are often resolved in days through us.
Speak to a real person in the UK who understands Ofcom regulations and your consumer rights.
FAQ
Everything you need to know before getting in touch.
No. ResolveMyDevice is a completely independent resolution service. We are not affiliated with, endorsed by, or officially connected to O2 UK or Virgin Media in any way.
Yes. Calls to 0800 numbers are free from UK landlines and from most mobile contracts. You will not be charged for calling us.
It depends on the complexity of your case. Simple returns or repair queries are often resolved within 5–10 working days. More complex billing disputes or escalations can take 3–6 weeks, particularly if Ombudsman involvement is required.
You'll need your O2 account number or phone number, a description of the issue, and any reference numbers from previous communications with O2. Our advisors will guide you through the rest.
We cannot guarantee specific outcomes, but we present your case as strongly as possible within your legal rights as a UK consumer. Our resolution rate is 94% for cases we take on.
Initial consultations are free. If you proceed with a managed case, our advisor will clearly explain any fees before any work begins. There are no hidden charges.
Get In Touch
Contact us today for a free initial consultation. One of our UK-based advisors will assess your case and tell you exactly how we can help.